With five ways to reach us, 24/7 live chat, and bilingual staff in Amharic and English, you'll find the perfect channel for any question. Whether it's a Telebirr payment query, KYC documentation, or a bonus question, choose based on how urgently you need help.
Habtam Bet keeps live chat running 24/7 with typical first replies coming in under two minutes. Email and social channels are staffed during business hours for less time-critical questions.
For urgent matters like failed deposits, stuck withdrawals, or bonus problems, live chat is your best bet. Open the chat widget on habtam.bet and connect with a Habtam Bet agent within two minutes who can see your account right away. Every agent speaks both Amharic and English, so use whichever feels natural.
Choose email when you need to provide supporting papers, like for KYC challenges or official grievances. Attach your National ID, Passport, or utility bill straight to your message, and Habtam Bet's compliance team handles it within one business day. For anything involving security, always reach out to the dedicated address below instead of general support.
Telegram and Facebook keep you in the loop about daily deals, the 25,000 ETB daily prize pool for 50 top players, and the 100% welcome bonus worth up to 5,000 ETB. Support staff answer direct messages on both, usually within 60 minutes.
| Department | Email Address | Use For |
|---|---|---|
| General Support | [email protected] | Account questions, deposits, withdrawals, bonuses |
| Security | [email protected] | Unusual activity, KYC challenges, account access problems |
| Business | [email protected] | Partnerships, licenses, business proposals |
| Affiliates | [email protected] | Affiliate programs, referral schemes, commission splits |
Get instant answers to what Habtam Bet players commonly ask about getting help, managing money, and running their accounts.
With an NLA Ethiopia license, Habtam Bet gives you in-account tools to keep your gaming in check.
Your account control tools
Put a daily, weekly, or monthly roof on your ETB spending. Cuts take effect right away if you lower the amount.
Set a maximum loss figure for a chosen timeframe. Once you hit that point, Habtam Bet locks you out of playing automatically.
Cap how long you can play in one sitting. You'll get a warning 10 minutes before time's up.
Get pop-up reminders showing how long you've been playing and where you stand money-wise since you logged on.
Step back for a day, a week, or a month. You can still withdraw cash while you're away.
Lock your account for at least half a year. Email [email protected] to set this up. The ban covers every platform.